Questions
Asked often, answered properly
If your question is not here, put it in the enquiry form — the reply comes from a clinician, not a template.
How do I register as a new patient?
Send the enquiry form and choose “Register as a new patient” as your reason. We reply with a registration link and a short health questionnaire, then book a twenty-minute first appointment so a clinician can go through your history properly rather than at reception.
Will you be able to see my previous medical records?
Once you are registered we request your records from your previous practice, which usually takes two to four weeks to arrive. Your first appointment does not wait for them — bring any letters, repeat prescription slips or results you already hold and we work from those in the meantime.
Can I bring a child to my own appointment?
Yes. Consultation rooms have space for a pram and there is a low table with books in the quiet waiting area. If the appointment is likely to involve an examination or a difficult conversation, tell us in the enquiry and we will offer a session time when a second member of staff can sit with your child.
Is an interpreter available?
Our clinicians between them work in Norwegian, French, Spanish and Irish as well as English. For any other language we book a telephone interpreter for the appointment at no cost to you — request it in the enquiry form so the slot is extended to allow for it.
What are the access arrangements?
Entry, reception, both consultation rooms and the treatment room are step-free and on one level, with an accessible toilet and a hearing loop at the desk. If you need a ground-floor room with extra space for a wheelchair or a quiet arrival away from the waiting room, say so when you enquire.
How do repeat prescriptions and cancellations work?
Repeat requests placed before midday are reviewed the same working day; new medicines or anything overdue a review are held until your clinician can check it. For cancellations, give us as much notice as you can — released slots go to patients waiting for an urgent review that day, and there is no charge for a cancelled appointment.